Refund & Return Policy

Last updated: September 16, 2026

Because our products are sensitive research materials whose integrity depends on proper storage and handling, we can’t accept returns of opened or used products, or of products that have left our control and cannot be verified. We want every order to arrive correctly, so here’s how we handle problems.

Damaged, incorrect, or missing items

If your order arrives damaged, contains the wrong item, or is missing an item, email info@stuffed-peppers.com within 7 days of delivery with:

• your order number;
• a description of the issue; and
• photos of the package, packaging, and affected vials.

Once verified, we’ll send a replacement or issue a refund to your original payment method.

Unopened products

Unopened, sealed products may be eligible for return within 7 days of delivery at our discretion. Contact us before sending anything back; returns sent without prior approval can’t be accepted. Return shipping costs are the buyer’s responsibility unless the error was ours.

Order cancellations

You may cancel an order before it ships by emailing us with your order number. Zelle orders that are cancelled before payment is received require no refund. Orders already shipped can’t be cancelled.

Refund timing

Approved refunds are issued to the original payment method. PayPal refunds typically appear within 5–10 business days depending on your bank. Zelle refunds are sent back to the account that made the payment.

Policy violations

We may cancel and refund any order that we believe violates our Research Use Policy or Terms of Service.